The Film

1. Opening. ecm. Engagement Compliance Monitoring. Compliance, made a quick and easy task.
2. The Problem. Every engagement must leave a complete folder behind. In practice, things go astray: a draft where the signed letter should be, an email never filed. And the gaps are usually found late – at a quality review.
3. A Short Checklist. ecm. turns it into a short checklist. Each question is answered by pointing at the file that proves it.
4. Suggested Files. It suggests the likely file, from its name, its folder and its type. One click. The manager still decides.
5. Automatic Checks. And it checks the folder by itself, before anyone asks. A finding decides nothing. It is there for the team to look at.
6. Certify, Then Confirm. When every item is answered, the manager certifies. The partner confirms. Both dated, both on the record. And the firm keeps a one-page certificate: every item, its file, who vouched, when.
7. The Deadline. A 40-day clock runs from the engagement’s target end date. Reminders go out before it passes. Partners get one digest a week, not a message for every engagement. And the bell says what needs you today.
8. The Checklist Is Data. The checklist is not code. The quality team changes it – no developer needed. A reviewer’s change goes to the quality lead for approval. And every certification remembers the version it was made against.
9. Dashboards. Dashboards show each team, and the firm, where they stand. And whether it is getting better.
10. The Review Sample. Quality draws a sample of closed files by lot – so nobody chooses, and nobody is singled out.
11. Closing. Minutes, not an afternoon. So the team’s time goes to client work.

The music is made in your browser as the film plays: a few soft chords, no recording. The figures in the dashboard scene are this demonstration’s own.